Any help with passwords should be in the form of a DM to @staff, ONCE you have followed the steps near the bottom that are found here: Account Management Guide
Specifically this part (be sure to use the links provided):
Resetting Your Password
We need to verify that you are indeed who you claim to be. Currently, there is only one way to verify your identity.
- If you aren’t already logged-in in-game, follow UUID Login. If you are unable to login, then we cannot help you, sorry. You can create a new account if you wish.
- If you haven’t already, sign up for a forums account and log in .
- Then, message staff for a password reset.
- After staff responds, follow the instructions given to reset your password.