Contributions
If there is a frequently occcuring issue which is not written here or some info is incorrect, feel free to correct here that information as this post is a wiki.
You forgot your password
If you don’t remember your ingame account password, you need to contact staff by following these instructions:
- If not already done, create an account on the forum by clicking [Log In] at the top, then on [Create your account] and after filling out the form, click on [Create your account]. Keep in mind that ingame and forum accounts are separate from each other.
- Message staff this.
- Write there your ingame account name and that you forgot your password
- Click [
Message] - You will get a response as soon as possible
You can’t access some dimensions
Depending on which dimensions you cannot access the actions you need to make are different:
Only one or two specific dimensions
It’s likely that that specific dimension is down at the moment. You need to try later to join. If you can, contact either @Tejdxa or @popstarfreas to get the dimension restarted.
Every dimension except Items, Rift and Gamemodes
Refer to this thread: Turn off your VPN and Proxy if any is active. Rejoin with a classic character (not a journey mode one)
You can’t access the server at all
You are banned by error
It can be that you make a typo in typing a version number (e.g. 1.4.0.6 instead of 1.4.0.5) and being banned because the “1.4.0.6” is recognized as an IP address by the system following an auto ban while version numbers are not. The ban reason will be “Advertising” even if you did not have the intent to advertise.
You need to create a new thread in #terraria-server:ban-appeals and you need to follow the format shown on How to Appeal Your Ban and in the template given upon choosing the ban appeal category.
Ban reason “https://ban.dark-gaming.com/4847”
This is a known issue for trying to join a name with 3 or more consecutive same characters. Rejoin with a name which has not 3 or more consecutive same characters.
You are banned and you think the ban is not fair
You need to create a new thread in #terraria-server:ban-appeals and you need to follow the format shown on How to Appeal Your Ban and in the template given upon choosing the ban appeal category.
Time-out despite having good internet connection
It’s likely that the server is down at the moment
Known bugs
Survival: You can’t craft some stuff (affecting mobile)
The cause is that some mobile and PC crafting recipes are different. Ask a PC player to craft it for you.
Survival: Strange consumption of consumables or ammo
Create a new bug report in #bug-reports and provide as much info as possible. Don’t abuse those bugs for your own goals.
Zombies: Sometimes the SSC system (Server sided character) doesn’t reset your items upon joining a zombies lobby
Whenever you see that upon entering the zombies lobby your items are not reset, you are advised to enter /leave quickly, especially if you have a minion. This prevents a false ban as to other players it is indistinguishable from a hack. In that case don’t attack anything and enter /leave.
You encounter a bug
As already said in bugs with anticheat: create a new bug report in #bug-reports and provide as much info as possible. This will help to get the bug fixed fast.
You see that a player is breaking rules
Get as much evidence as possible and open in #report-a-player a new topic. Follow there the provided template.
Your build in the /build dimension was griefed
Take a screenshot of the broken build, create a new player report in #report-a-player with following info:
- Member’s name: [N/A],
- Broken rules: Griefing,
- Affected users: you and possibly other builders,
- The screenshot of the broken buildings,
- Dimension: build,
- Time: between (the last time you saw your build undamaged) and (the time you saw it griefed).
Additionally an advice: Write a direct message to Staff with the link to the report and position of your build (retrieve with /pos). It’s to ensure that future griefers that see the report don’t see the position and keep griefing the build.
You don’t have access to your Crew permissions despite having Crew status according to the DTP page
Click here
You need other help than the here listed issues or the issue doesn’t get resolved despite following the info
Create a new thread in #help-support and describe your problem as precisely as possible. If it involves private data, contact staff instead. You can do this by clicking on this.
