If there is a frequently occcuring issue which is not written here or some info is incorrect, feel free to correct here that information as this post is a wiki.
If you don’t remember your ingame account password, you need to contact staff by following these instructions:
- If not already done, create an account on the forum by clicking [Log In] at the top, then on [Create your account] and after filling out the form, click on [Create your account]. Keep in mind that ingame and forum accounts are separate from each other.
- Message staff this.
- Write there your ingame account name and that you forgot your password
- Click [ Message]
- You will get a response as soon as possible
Depending on which dimensions you cannot access the actions you need to make are different:
Refer to this thread: Turn off your VPN and Proxy if any is active. Rejoin with a classic character (not a journey mode one)
It can be that you make a typo in typing a version number (e.g. 188.8.131.52 instead of 184.108.40.206) and being banned because the “220.127.116.11” is recognized as an IP address by the system following an auto ban while version numbers are not. The ban reason will be “Advertising” even if you did not have the intent to advertise.
This is a known issue for trying to join a name with 3 or more consecutive same characters. Rejoin with a name which has not 3 or more consecutive same characters.
It’s likely that the server is down at the moment
The cause is that some mobile and PC crafting recipes are different. Ask a PC player to craft it for you.
Create a new bug report in #bug-reports and provide as much info as possible. Don’t abuse those bugs for your own goals.
Unequip Fire gauntlet.
Zombies: Sometimes the SSC system (Server sided character) doesn’t reset your items upon joining a zombies lobby
Whenever you see that upon entering the zombies lobby your items are not reset, you are advised to enter
/leave quickly, especially if you have a minion. This prevents a false ban as to other players it is indistinguishable from a hack. In that case don’t attack anything and enter
As already said in bugs with anticheat: create a new bug report in #bug-reports and provide as much info as possible. This will help to get the bug fixed fast.
Get as much evidence as possible and open in #report-a-player a new topic. Follow there the provided template.
Take a screenshot of the broken build, create a new player report in #report-a-player with following info:
- Member’s name: [N/A],
- Broken rules: Griefing,
- Affected users: you and possibly other builders,
- The screenshot of the broken buildings,
- Dimension: build,
- Time: between (the last time you saw your build undamaged) and (the time you saw it griefed).
Additionally an advice: Write a direct message to Staff with the link to the report and position of your build (retrieve with
/pos). It’s to ensure that future griefers that see the report don’t see the position and keep griefing the build.
This means that you got no xp efficiency.
Go to https://dtp.dark-gaming.com/, log in there with your ingame name and /register password. Then hover over / tap [XP efficiency] at the top right. Each % of xp efficiency costs 10 DP. Enter the number of percent points of XP efficiency. The price for that will be automatically displayed. Click/ Tap [Refill].
Note: Don’t buy too much XP efficiency as maintaining the XP efficiency costs DP so you should keep at least 50-100 DP in your Trading System inventory.