Regarding the ‘logistic error,’ could you please explain why the account was left active for the past 7 months if it was meant to be disabled? Since it was an oversight on the administration’s part, I was under the impression that the account was allowed to remain active.
Also, I have been unable to find any information on how to file a separate appeal for a DTP account. Could you please guide me on the correct procedure or provide the format for such an appeal?
Lastly, I am concerned about my progress. Since you now claim that I have been using the account unauthorized for the last 7 months, does an approved appeal mean that you will reset all the progress I have achieved during this time?