Access denied

Hello. I logged in today for the first time in a while and for some reason I can no longer access the site. I have no idea, and if I did, it was because I kept getting unintentionally disconnected in zombie mode. The cause of all this is unknown. I am at a loss as I can’t contact support with the error either.
PS, I am a Japanese player, so I am using a translation. Sorry if there are any mistakes in English.

There was only one thing that was a maybe. The client was using a client translated into Japanese.

I was trying to contact support from there, but for some reason I could not.

try contacting the @blacklist-helpdesk agaub since you have the required badge to do so

Apparently, everyone gets a temporary lock when they create an account, and this was the time period. Thanks!