My friend is unable to allow me into their house, and I can't make one

So me and my friend were making houses in survival, and when we decided to claim our houses so no one could grief them, I tried /house define with my house name, but it didn’t work. so we just said, “Well my friend can make houses, so why not let them allow me into my house when they claim it?” And they used the command, /house allow Shut up Hannah, but it didn’t work. Whats the problem here?

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try in quotes, /house allow Shut up Hannah/house allow "Shut up Hannah"

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