Can't login on new device

Why can’t I login on a new device with my username and password? I get a message saying username doesn’t exist.

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Are you making sure to use the same character name?

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it has to be the same case used, userbames are cAsE sENSitiVE

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Yes, it’s the same. I tried again last night but this time it accepted the name but but said “wrong password” But it’s the right password lol.

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ask for a password by dm’ing staff here or something

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It’s the same name same password, just get different messages when I try to login to why it’s not working.

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Hello! That was the problem! Thanks for pointing that out :blush:

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